Hollard Insurance Digital Claims Adjustor : Hollard Insurance Group Hollard Insurance Group

Job Summary

Hello… an exciting new opportunity has just come available in our Hollard Insure, Claims Department (Operations). We are looking to recruit a Digital Claims Adjustor

Duties and Responsibilities

Role Objectives
Comprehensive desktop investigations are conducted within a digital environment. This ensures improved customer service, retention of customers and minimizing any claims leakage through in-depth analysis of the information obtained through out the investigation

Stakeholder Management
Quality of relationships with Internal and external stakeholders and ensure that we build relations and reputation to maintain and create opportunities
Customer experience (Complaints and Compliments management)
Osti – maintaining 0% overturn ratio. Immediately assist and respond all Osti matters by including T/L ?
Complaints received to be handled immediately and feedback provided (Include Team Leader on response)

Claims Management Ensure accurate analysis and reports based on the layered voice system
Outputs required to achieve this accountability
Manage my performance against the key Claims measures, i.e. no of claims processed, TAT’s, Benchmarks, Car Hire Performance etc.
Contact made with clients within 24 hours
Provide regular feedback to the claims department and client (every 48 hours)
Regular notes and updates to be documented on SPM
Ensure that all documents are loaded immediately upon receipt on SPM during processing of claim
To ensure receipt of original registration or de-registration documents and vehicle keys, where applicable and handed over to our salvage or SVR division, howsoever directed
Detail discussion of claim outcome after decision has been rendered
High quality of investigation reports: Identification of fraudulent claims and dealing with them effectively (timeously escalating claims that should be dealt with
Ensuring claim finalization within mandate
Ensuring quality report writing and administration process followed by your administrator (resolve any issues that might be affecting your performance)
Ensuring that Investigations adds value to business (value chain)

Customer Centricity
Outputs required to achieve this accountability
Embed TCF as a way of doing business
Manage investigation to be in line with OSTI and SAIA guidelines to allow for fairness towards clients and still with effective outcomes

Senior Claims Consultants/ Administrators KPI
To uphold the STOPS TCF vision in my day-to-day activities and processes
Ensure that Hollard TCF standards are adhered to
Effectively manage customer complaints per the agreed processes
Ensure all complaints are logged on the system as required
Ensure all operational process align with the Hollard TCF standards

Perform other ad-hoc related duties as required
Outputs required to achieve this accountability
Ad-Hoc responsibilities could be added in line with business needs or requirements

Qualifications and Experience

Required Knowledge and Experience
5 years Insurance Claims experience, within a motor and non-motor claims environment
Short-term and Commercial insurance exposure
Policy admin experience
Investigation experience
Claims experience
FAIS experience required
Educational Requirements
Matric with excellent English results

How to Apply

To apply click on the view more information button below.

View more information

About Hollard Insurance Group

Hollard Insurance Group Jobs, Vacancies, Internships, Bursaries. As South Africa's largest privately-owned insurance group, the Hollard Insurance Group includes The Hollard Insurance Company an...

More jobs from Hollard Insurance Group

Other Related Jobs

 Expiry Date 17 May 2022
 Posted on 13 May 2022

To ensure that LBIC and LBLIC complies with all relevant statutory, regulatory and supervisory requirements which relate to the Insurance, ...

 Expiry Date 13 May 2022
 Posted on 13 May 2022

Servest has a vacancy for a Payroll Administrator reporting to the Payroll Manager at the Servest head office in Corporate ...

Posted by Servest SA
 Expiry Date 21 May 2022
 Posted on 13 May 2022

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for an experienced Financial Controller – IBS to join the CCBA CoBPE ...

 Expiry Date 16 May 2022
 Posted on 13 May 2022

Capitec Bank is looking to employ a Business Banker.

Posted by Capitec Bank
 Expiry Date 16 May 2022
 Posted on 13 May 2022

To accurately check and capture invoices and ensure that invoice batching and matching is done daily on the relevant systems ...

Related Jobs

Faircape Group Cost Administrator

The Faircape Group is currently looking for an energetic and competent Cost Construction Administrator to be responsible for preparing, managing ...

 Expiry Date 30 May 2022

Posted by Faircape Group

View Full Ad

Fidelity Services Group Credit Controller

Collect on outstanding Inland Residential and Small Commercial amounts ensuring good results in: debtors days (DSO), cash collection and reduction ...

 Expiry Date 20 May 2022

Posted by Fidelity Services Group

View Full Ad

Development Loan Officers

Phakamani Foundation, a Christian non-profit micro-lending organization, is taking applications for Development Loan Officers (Community based Positions) to work in ...

 Expiry Date 15 May 2022

Posted by Phakamani

View Full Ad

Motus South Africa Creditors Clerk

The successful incumbent will be responsible to deliver a clerical service in order to process creditors transactions accurately and timeously ...

 Expiry Date 17 May 2022

Posted by Motus South Africa

View Full Ad

Nedbank Group Limited Sales Trader

To act as an intermediary between equity traders and key institutional clients to maximise commission revenue, ratings and market share ...

 Expiry Date 30 May 2022

Posted by Nedbank Group Limited

View Full Ad